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Your rights

Learn more about your data rights and how you can exercise any of your rights

Your Rights at a Glance

Access
You have the right to access a copy of the personal data we hold about you in most circumstances. This is sometimes called a ‘Subject Access Request’.

Correction of inaccurate personal data
You have the right to have inaccurate personal data that we hold about you corrected. You can always amend your details in your account settings or contact us to let us know what needs changing.

Restriction of processing
You have the right to request that we restrict how we process your personal data in certain circumstances such as if the data has been unlawfully processed.

Erasure
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. However this right is not absolute and only applies in certain circumstances.

Portability
You can request a copy of the personal data you have provided to us in a structured, commonly used and machine readable format.

Object
You have the right to object to our processing of your personal data based on legitimate interests and to direct marketing.

Automated processing
You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affects you.

Contact us or ask a question

If you want to exercise any of your rights or ask us a question, please email privacy@rhkstore.co.uk or write to Data Protection Officer at Privacy Team, RHK Trading, Kagmaripara, Bhuapur, Tangail, Post Code: 1960, Bangladesh

If any of your personal data is inaccurate or out of date, please contact us page. and we’ll correct it.

Before we send you a copy of your personal data or carry out a request, we’ll need to confirm your identity. This allows us to protect customers’ confidentiality and stop personal data falling into the wrong hands. To confirm who you are we’ll need copies of some identification documents, such as your passport or utility bills.

For more information as such for example please visit
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

CCTV use and request

We use CCTV for the protection of our colleagues, customers and business. This includes investigating accidents, incidents, criminal activities and breaches of our policies.

CCTV and ANPR cameras are also in operation in our petrol stations and car parks for these purposes but some of our car parks are run by third parties, so please check the local notice.

Colleagues in some of our dispatch and return centre also wear body-worn cameras for additional protection.

We keep CCTV footage on our systems for up to 31 days, it is then deleted. Where accidents, incidents, criminal activities or breaches of our policies are recorded CCTV footage may be kept for a longer period of time.

Occasionally we share CCTV with public or regulatory authorities or in response to requests from individuals seeking to protect their rights or the rights of others. We will only share your personal information where appropriate.

If you want to request CCTV footage of yourself from our dispatch and return centre, contact us at privacy@rhkstore.co.uk

Control your marketing permissions

We’d love to stay in touch with you about our great products, services and offers. For example, we might want to tell you about a brand-new range or send you bonus points on products you buy.

Visit our Manage Marketing Permissions Centre where you will be able to tell us about the services that you are most interested in hearing about as well as letting us know that that you no longer want to her from us.

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