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FAQ data related

Yes, you can ask us for a copy of the personal data we hold about you. Please send your request to privacy@rhkstore.co.uk or write to the Data Protection Officer at Privacy Team, RHK Trading, Kagmaripara, Bhuapur, Tangail, Post Code: 1960, Bangladesh.

Before we send you a copy of your personal data or carry out a request, we’ll need to confirm your identity. This allows us to protect customers’ confidentiality and stop personal data falling into the wrong hands. To confirm who you are we’ll need copies of some identification documents, such as your passport or utility bills.

If you want to request CCTV of yourself from our dispatch and return center please send your request to privacy@rhkstore.co.uk or write to the Data Protection Officer at Privacy Team, RHK Trading, Kagmaripara, Bhuapur, Tangail, Post Code: 1960, Bangladesh.

We might ask you for more information to help us identify you within the CCTV footage. We keep CCTV footage for up to 31 days, after that it’s deleted.

We can send you your personal data in a couple of ways:

Via encrypted email: Your personal data will be encrypted with a password to protect your confidentiality. You’ll get the password separately via a text message, or a separate email if you don’t have a mobile phone.

By post: We can also send your personal data to your confirmed address. Anything we send by post will be sent recorded delivery.

We only share your data with in our organization and also with trusted third parties. For more information see our Privacy Policy.
We never hang on to your personal data for longer than we need to. We only keep it for the purposes in accordance with our privacy policy and in accordance with the law and relevant regulations. For more information see our Privacy Policy.

If you want to opt out from RHK Store marketing, visit our Manage Marketing Permissions Centre. That’s where you can tell us which services you wish to hear from and which ones to stop hearing from.

Please note that once you opt out, we’ll stop sending you marketing communications & offers.

Please send your request to privacy@rhkstore.co.uk or write to the Data Protection Officer at Privacy Team, RHK Trading, Kagmaripara, Bhuapur, Tangail, Post Code: 1960, Bangladesh.

FAQ related to Manage Marketing Permission

What sort of marketing do my permissions control?

  • The permissions affect whether RHK Store can send you marketing about our products and services including special offers, through email, post or over the phone.
  • We try to ensure that all marketing you receive is relevant, tailored towards you and sometimes includes special offers so you get the most out of the RHK Store.
  • If you remove your permission for us to talk to you from RHK Store, we will no longer send you any marketing through email, post or over the phone from that company or companies.

  • I don’t remember setting these permissions?

    • The permissions we hold for you will be based on the instructions you gave us previously.
    • The first time you register for an account, or use an email address when buying goods from RHK Store, we will check whether you want to receive marketing or not.
    • Previously you would have been able to update your preferences by visiting your Account Settings pages.
    • If you’ve previously opted into, or not opted out from, receiving communications from RHK Store you will see a tick in the RHK Store Permissions Centre.
How can I manage my marketing permissions? You can update your marketing consents using the following methods:
  • Through any one of your RHK Store Account Settings pages
  • Through the Manage Marketing Permissions or Unsubscribe links at the bottom of any RHK Store Marketing email.
  • By visiting the RHK Store Permissions Centre
I don’t have an account, but I do have an email address registered with RHK Store. How can I change my marketing permissions?
  • Please visit the RHK Store Permissions Centre and enter your email address. We will send you an email with a link which will allow you to manage your permissions.
  • If no email arrives:
    • Please check you have correctly entered your email address
    • Please check your spam folder
  • Alternatively you can manage your permissions:
    • By sending us email
    • Through the Manage Permissions or Unsubscribe links at the bottom of any RHK Store Marketing email
How does the Permissions Centre work out my Marketing permissions?
  • We look up your marketing permissions in RHK Store using your email address, and then show you the up-to-date status of the permissions linked to that email address.
  • If you have different email addresses registered in RHK Store then we will store your permissions separately, for each individual email address.
What does ticking a box in the Permissions Centre mean?
  • When you tick the box of RHK Store then RHK Store will be able to contact you about products, services and special offers that they believe you will be interested in.
  • For any boxes left blank we will assume you don’t want to be contacted by RHK Store, and so won’t get in touch with you about products, services and special offers.
Can I control my permissions per communication channel (mail, email, phone) separately?
  • No. We hold marketing permissions per brand for all communication channels. Which means that a tick (opt in) or no tick (opt out) against a brand would apply to all communication channels.
Does this also control push notifications and social media advertising?
  • The permissions you set in RHK Store Manage Marketing Permissions do not affect push notifications or social media advertising that you may receive. You can control these settings from within the mobile application you are using, or on the social media platform you are using.
  I have opted out of Marketing from RHK Store but I still receive adverts on social platforms, why?
  • Opting out of the RHK Store marketing will not prevent adverts on social media. To stop these adverts you will need to change your settings on the social media platform you are using.
  What happens to my Marketing permissions if I update my email address?
  • If you update your email address we won’t transfer your consents from the old email to the new. Please visit either your Account Settings page or the RHK Store Manage Marketing Permissions Centre to revise your marketing consents.
  I’ve updated my email address in the Account Settings page for RHK Store but I’m still getting marketing to my old email address. How can I change this?
  • You will continue to receive marketing to your old email address until you opt out of marketing for that email.
  I have ticked the box to receive marketing but haven’t received anything yet?
  • The RHK Store Manage Marketing Permissions Centre allows you to control who you want to hear from. We want to make sure our marketing is always relevant and tailored to you, so will only be in touch when we have news about products, services or special offers we think you’ll be interested in.

FAQ related to Privacy Policy

The RHK Store is the online shop, subsidiary of RHK Trading a  Propitiatory business entity registered in Bangladesh with the Bangladesh Investment Development Authority.

Our website address is: http://rhkstore.co.uk.

RHK Trading, Kagmaripara, Bhuapur, Tangail, Post Code: 1960, Bangladesh
Switchboard 88 0 163 151 4830
Bangladesh Investment Development Authority Registred number: L-56071611013-H

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
  • Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);
  • Information required to make decisions about your applications for products and services we offer (for example, if we offer any insurance, loans or credit cards) such as your medical history if applying for a life insurance product;
  • Your account login details for our websites and apps, including your user name and chosen password;
  • Information about whether or not you want to receive marketing communications from us;
  • Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and also how you use our services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;
  • Your contact details and details of the emails and other electronic communications you receive from us, and how you interact with them. For example whether the communication has been opened, if you have clicked on any links within that communication and the device you used. We do this because we want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services;
  • Information from other sources such as specialist companies that provide customer information. For example credit reference agencies such as Experian, the Royal Mail, fraud prevention agencies, claims databases, marketing and research companies, social media providers, pay TV providers and the DVLA, as well as information that is publicly available; and
  • Information captured by our CCTV, automatic number plate recognition (ANPR) and body worn recording devices (together ‘CCTV’) if you visit any of our premises.
Whenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:
  • Consent: You have told us you are happy for us to process your personal information for a specific purpose (s);
  • Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
  • Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
  • Vital interests: The processing of your personal information is necessary to protect you or someone else’s life;
  • Legal obligation: We are required to process your personal information by law.

We may use your information in the following ways:

  • To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services, or enter one of our competitions then we’re delighted, thank you. After that, we need to provide them to you, process your payment and sometimes award you. We need to use your details to do all this.
  • To improve your shopping experience – we try to understand our customers so we can provide you with a great shopping experience, personalised offers, shopping ideas and online advertising. Understanding how you use our Apps, how you interact with us, when you shop, the products and services you buy and how you use and browse our websites helps us to do this.
  • For safety and security – we use your personal information to help provide safe and secure environments for our customers to shop in, our colleagues to work in and for our businesses to be conducted. To enable this, if you are in our premises we use CCTV, ANPR technology, body worn recording devices, monitor online behaviour and carry out checks to help us ensure that our customers are genuine to prevent fraud and to help customers use our services appropriately.
  • Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy, how you shop across the whole website and by creating profiles about you. This helps us to serve you better and to find ways to improve our services, apps and websites. These profiles help us to send you offers that are more relevant to you.
  • Contacting you – we use your personal information to contact you. This may be in relation to a service update, an issue you have raised with us, to conduct market research or to ask for your feedback.
  • Marketing and advertising – we use your personal information to provide relevant marketing communications (including by email, phone, SMS, post or online advertising), relating to our products and services, and those of our suppliers. As part of this, online advertising may be displayed on websites and on other organisations’ websites and online media channels. We may also use information about how you shop with us to measure the effectiveness of these campaigns.
  • Financial Services – if we proivde any financial services and you interact with our financial services, your personal information is also used for our credit and capital management purposes and other purposes set out in the financial services section of this notice.

Any information provided in the forms from Contact us page are used within the organization. The data and/or infomration captured in the forms are used to interact with the user of the website are for internal use of the website only. Based on the need of the user different contact forms captures different information. Once the issue related with the form is resolved we keep basic level information of the user such as email, ip address and geographical location for further website analysis. We do not use the information submitted through them for marketing purposes.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
https://automatitc.com/privacy/

After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites. For more information please see our full Cookie policy

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We use CCTV across in our dispatch and return center for the protection of our colleagues, customers and business. This includes investigating accidents, incidents, criminal activities and breaches of our policies. CCTV is also in operation in our petrol stations and car parks for these purposes. If any car parks are run by third parties, so please check the local notice.

Some of our colleagues also wear body worn devices to protect themselves and our customers in high risk situations such as when there is a threat of violence. These devices record audio and video.

Occasionally we share CCTV with public or regulatory authorities or in response to requests from individuals seeking to protect their rights, the rights of others or helping to prevent crime and nuisance. We will only share CCTV if we consider a request to be appropriate.

To Ensure Smooth Operation – We will share your personal information in certain circumstances with the other companies within the organization so that we can provide you with a high quality, personalised and tailored service (including relevant marketing). That includes sharing information with the companies which operate for different support services and online shopping.

Our service providers – we work with different companies so that they can help us provide the products and services you require from us or we think you might be interested in. These third parties include:

  • Advertising companies, who help us place RHK Store adverts online and on other media;
  • Social media providers – such as Facebook, Instagram and Twitter; Market research partners, who help us analyse customer behaviour;
  • Companies that deploy our email campaigns because they need to know your email address to carry out these services;
  • Companies that provide insights and analytics services so we can stock the right products, send the relevant marketing campaigns and understand our business and customers better;
  • Scheme providers – such as Visa and MasterCard – if you hold a credit card or travel money card with us, in order to manage your account and for your payments to be processed;
  • Our agents, advisers or others involved in running accounts and services for you and your business or collecting what you or your business owe Group companies.
  • Credit reference agencies, if you become a customer of our financial services (please see the “Banking and financial services” section for further information), if and when available;
  • Third party vendors who help us manage and maintain the RHK Store IT infrastructure;
  • Logistics and delivery providers who enable us to deliver products you order on our websites;
  • Where relevant, our professional advisors, such as lawyers and consultants;
  • Security and fraud prevention companies to ensure the safety and security of our customers, colleagues and business;
  • Companies which run our contact centres because they need your personal information to identify and contact you;
  • Companies who assess faults and repair products on our behalf;
  • Companies who administer competitions for us so they run smoothly;
  • Companies that enable us to collect your reviews and comments, both online and offline; and
  • Companies that help us with our community and social goals, such as global environment.

If you use the services provided by another company to interact with us, such as a virtual assistant or a social media platform, please be aware that your data is also subject to the privacy policies of these companies.

Additionally the WiFi that is available you use with in your vicinity provided by different companies. If you decide to use this service then your data is subject to their’s privacy policy.

Other organisations and individuals – we may share your personal information in certain scenarios. For example:

  • If we’re discussing selling or transferring part or all of our business, we may share information about you to prospective purchasers and their advisers – but only so they can evaluate the relevant business; or
  • If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you.
  • If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority;
  • If we need to do so in order to exercise or protect our legal rights, users, systems and services; or
  • In response to requests from individuals (or their representatives) seeking to protect their rights or the rights of others. We will only share your personal information in response to requests which do not override your privacy interests. For example, we will not share your personal information with individuals who are merely curious about you, but we will share your personal information to e.g. insurers, solicitors, employers etc. which have a legitimate interest in your personal information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us. However, in some instances we are required to hold your personal information for up to 12 years following the end of your relationship with us.

From time to time we transfer your personal information to our mother organization RHk Trading, suppliers or service providers based outside of the EEA for the purposes described in this privacy policy (please see the “Who might we share your personal information with?” section above for further details). Currently this includes transfers to the USA, India, Bangladesh, Malaysia. When we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).

We would like to tell you (and joint account holders) about the great offers, ideas, products and services of the RHK Store from time to time that we think you might be interested in. Where we have consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message, phone, through online advertising or by any other electronic means. We won’t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages and may still send you surveys (you can always opt out of these via the survey email itself). If you wish to amend your marketing preferences, you can do so by logging into your accounts and following the directions, or by logging into our Customer Preference Centre. Please note that it can take a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may have been identified as relevant to your interests and may already be in transit, it cannot therefore be immediately stopped.
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you. These include:
  • the right to access a copy of the personal information we hold about you;
  • the right to correction of inaccurate personal information we hold about you;
  • the right to restrict our use of your personal information;
  • the right to be forgotten;
  • the right of data portability; and
  • the right to object to our use of your personal information.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time. If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” page. Please note that we will need to verify your identity before we can fulfill any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

Currently we don’t provide banking and financial services

We use automated decision making, including profiling, in certain circumstances, such as when it is in our legitimate interests to do so, or where we have a right to do so because it is necessary for us to enter into, and perform, a contract with you. We use profiling to enable us to give you the best service by RHK Store, including specific marketing which we believe you will be interested in.

You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way.

If you are seeking to exercise this right, please contact us using the details in the “Contact Us” page.

We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

  • We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there;
  • We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data; Systems are proactively monitored through a “detect and respond” information security function;
  • We utilize industry “good practice” standards to support the maintenance of a robust information security management system; and
  • We enforce a “need to know” policy, for access to any data or systems.

If you would like to exercise one of your rights as set out in the “Your rights” or “Automated decision making and profiling” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:

By email: privacy@rhkstore.co.uk

By post:
Data Protection Officer at Privacy Team
RHK Trading
Kagmaripara, Bhuapur
Tangail, Post Code: 1960
Bangladesh

You also have the right to lodge a complaint with the Consumer Association of Bangladesh, President. Go to CAB concerns to find out more.

This privacy policy was most recently updated in September 2020. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.

While you visit our site, we’ll track:
    • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
    • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

      We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Paypal Privacy Policy for more details.

FAQ related to Cookie Policy

We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites. For more information please see our full Privacy policy

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use Cookies for the following purposes:

  • To improve the performance of our websites by understanding which parts work well, and which don’t.
  • To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.
  • To measure how effective our online advertising and marketing communications are.
  • To enable us to collect information about how you and other people use our websites.
  • .To improve your experience on our websites, for example we use Cookies to remember the products you’ve put in your basket and to personalise your experience.

We use the following Cookies:

  • Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
  • Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
  • Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
  • Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutcookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

If you would like to exercise one of your rights as set out in the “Your rights” or “Automated decision making and profiling” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:

By email: privacy@rhkstore.co.uk

By post:
Data Protection Officer at Privacy Team
RHK Trading
Kagmaripara, Bhuapur
Tangail, Post Code: 1960
Bangladesh

You also have the right to lodge a complaint with the Consumer Association of Bangladesh, President. Go to CAB concerns to find out more.

This cookie policy was most recently updated in September 2020. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.

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