It will take 21 to 40 working days to receive your order after we send the order confirmation email.

During checkout you can change your shipping address. However, if we think, it is necessary we may ask for further clarification and/or send you an email to confirm the changed shipping address to avoid fraudulent activity by a return email on your part..

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Depending on the type of item it may have more then one package. 

Any of these:

• confirmation email
• e-receipt
• your order number

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

• your card/bank statement
• the email address used to buy your item

‘Fraid not. If you’d like to buy new items, you’ll need to place a new order.

Check your confirmation email for your order number. (We will have texted this as well if we had your mobile number).

Here are the tell-tale signs:

• When you’ve finished, an order number appears on your screen. (Keep a note of this in case you have any questions later.)
• We’ll ping you a confirmation email just to reassure you. (If you can’t find it, check your Junk folder as it might be hiding in there.)
• If you ordered and paid online, you can also head to Your Account and check your recent orders.

If you noticed an error message at the point of payment and you haven’t received an email confirmation within two hours of placing your order, the order will not have successfully gone through. You may wish to place your order again.

If this has happened, you may notice that the payment is ‘pending’ in your bank account. Don’t worry, RHK Store will not have taken any payment and this pre-authorisation will automatically be cancelled within 24 hours. You will see the funds released in your bank account within 5 days, depending on your card issuer. If you have any concerns please Contact Us.

If you noticed an error message at the point of payment and you haven’t received an email confirmation within two hours of placing your order, the order will not have successfully gone through. You may wish to place your order again.

If this has happened, you may notice that the payment is ‘pending’ in your bank account. Don’t worry, RHK Store will not have taken any payment and this pre-authorisation will automatically be cancelled within 24 hours. You will see the funds released in your bank account within 5 days, depending on your card issuer. If you have any concerns please Contact Us.

If you forget your password and enter an incorrect guess too many times, we may need to lock your account. This is just to prevent anyone else from trying to guess your password. (Better safe than sorry, as they say.)


But don’t worry – we’ll send you an email explaining how to unlock your account. You’ll be back in within a couple of clicks.